ReservationHub
Pre-integrated Airline technology

Zapways integration on ReservationHub

Zapways Inc. is a privately held airline software company headquartered in Irvine, California. Founded in 1999, it has built hosted reservations and management software for airlines since 2004. Its SMART system covers reservations, e-ticketing and travel agency sales for low-cost and regional carriers, and Zapways is an IATA Strategic Partner.

About Zapways

Zapways is not a fare aggregator. It supplies the system an airline runs on: SMART, a hosted passenger service system with modules for reservations and sales, flight operations, crew scheduling, fleet maintenance, finance and HR. The company was set up in 1999 to build document management software and moved into aviation in 2004, when a low-cost carrier commissioned an alternative to its legacy reservations platform. That system went live in 2005, the carrier grew past one million passengers a year, and Zapways then adapted it for other low-cost and regional airlines.

For travel sellers the relevant part is distribution. SMART handles web and call-centre sales, GDS connectivity, codeshare and interline messaging over SITA Type A and Type B, and APIs for web portals. It keeps travel agency and corporate accounts with credit limits, commissions and invoices, supports BSP billing and collection, and sells ancillaries such as baggage alongside standard e-tickets and PNRs. Its headquarters, data centre and engineering team are in Irvine.

A Zapways connection reaches only the airlines that host on SMART and agree to sell through you, not every carrier. To see how hosted and low-cost carriers differ from GDS content, read GDS vs LCC airlines.

What you can sell

  • Flights on airlines hosted on Zapways SMART
  • Seat selection
  • Ancillaries such as baggage
  • E-tickets in industry-standard formats

How to connect Zapways

  1. Bring your contractUse your own agreement and credentials with Zapways.
  2. Plug in credentialsAdd them to your ReservationHub account; the adapter is already built and maintained.
  3. Set your rulesApply markups, commissions and channel rules per supplier, channel or agent.
  4. Go liveContent appears alongside your other suppliers in one search and one cart.

Who uses it

Travel agenciesBook a regional or low-cost carrier that runs on Zapways directly, under the agency account the airline sets up for them.
B2B travel portalsAdd a Zapways-hosted airline's fares and extras to sub-agent search results next to GDS and NDC content.

Zapways integration: FAQ

Does ReservationHub integrate with Zapways?
Yes. Zapways is pre-integrated in ReservationHub and listed on the partners page. Flights from Zapways-hosted airlines you are authorised to sell appear in the same search as your GDS, NDC and low-cost content.
Do I need my own agreement?
Yes. You need an agency agreement and API credentials from the airline that runs on Zapways, then you plug those credentials into ReservationHub. ReservationHub does not supply the airline contract.
Which airlines can I reach through Zapways?
Only carriers that host their reservations on Zapways SMART and have authorised you to sell. Zapways does not publish a customer list on its site, so confirm the airline with your contact there.
Is Zapways a GDS?
No. Zapways is a passenger service system vendor: it runs an airline's own reservations and inventory. A GDS is a marketplace that carries many airlines' content to agencies.

Sell Zapways content with the rest of your suppliers

Book a demo and we will show Zapways running alongside GDS, NDC, low-cost and hotel content in one platform.

Book a demo

Sources

  1. Zapways — About Zapways (history and headquarters)
  2. Zapways — Reservations and sales features
  3. Zapways — Solutions overview
  4. IATA — Strategic Partners directory: Zapways Inc.

Updated . Zapways is a trademark of its owner; it is named here to describe a technical integration and does not imply endorsement.