Terms of service.

01Parties & acceptance

These Terms of Service ("Terms") form a binding agreement between Innovate Solution Global FZ-LLC, trading as Reservationhub ("we", "us", "our"), and you — either an individual using our services personally or the legal entity you represent ("you", "Customer"). If you accept these Terms on behalf of an entity, you warrant that you have authority to bind that entity.

By creating an account, downloading or installing an app, accessing the API, or otherwise using our services, you accept these Terms. If you do not accept, do not use the services.

A signed Order Form, Master Services Agreement, Source Code Licence Agreement, or API Subscription Agreement between us takes precedence over these Terms to the extent of any conflict.

02Definitions

Services

The SaaS booking platform, Source Code Edition, Travel API Service, websites at reservationhub.net, mobile applications, and any related professional services or support.

Order Form

An ordering document specifying the plan, modules, term, fees and any custom commercial terms.

Customer Data

All data, content and information uploaded to, generated through, or processed by the Services for or on behalf of you, including booking and traveller information.

Authorised User

An individual you authorise to use the Services on your behalf (typically employees, contractors and end-travellers).

Documentation

Product documentation we publish at our developer portal and help centre.

Confidential Information

Non-public information disclosed by one party to the other that is marked or reasonably understood to be confidential.

03Eligibility

• You must be at least 18 years old (or the age of majority in your jurisdiction).
• You must have legal capacity to enter into a binding contract.
• You must not be barred from receiving the Services under applicable laws or sanctions.
• You must use the Services for business purposes (the platform is B2B).

04The services

We offer three principal product lines:

• SaaS Model (Subscription Cloud Edition) — a multi-tenant, hosted travel booking platform delivered on a subscription basis.
• Source Code Edition — a perpetual licence of our application source code with self-hosting rights; see Section 11.
• Travel API Service (including TripGic Travel Content API) — REST APIs for travel content, search, booking, fulfilment and ancillary services.

We may modify, enhance or discontinue features. Material changes that reduce core functionality during a paid term will be notified in advance with reasonable alternatives. Beta and preview features are provided "as-is" and may change or be withdrawn at any time.

05Accounts & security

• Provide accurate, current information at sign-up and keep it updated.
• You are responsible for all activity under your account and the acts of your Authorised Users.
• Keep credentials, API keys and tokens confidential. Enable multi-factor authentication where offered.
• Notify us promptly at [email protected] if you suspect unauthorised access.
• We may suspend access if we reasonably believe an account is compromised or being misused.

06Fees, taxes & renewal

• Subscription fees are billed in advance for the agreed term (monthly or annually) according to the Order Form or published price list.
• Usage fees (e.g. per booking, per API call, per supplier connection) are billed in arrears based on metered usage we record.
• Taxes are charged additionally where applicable (VAT, GST, sales tax, withholding tax, etc.). You are responsible for taxes assessed on you.
• Currency — default invoicing is in USD or AED unless otherwise agreed.
• Late payment — invoices are payable within 30 days of issue. Overdue balances accrue interest at 1.5% per month or the legal maximum, whichever is lower, and we may suspend access after 15 days' written notice.
• Auto-renewal — subscription terms automatically renew for the same period unless either party gives written notice of non-renewal at least 30 days before the end of the current term. The renewal price is the then-current list price unless otherwise agreed.
• Price changes — we may revise prices for renewals with at least 60 days' notice.

07Refunds & cancellation

Unless otherwise stated in an Order Form or required by mandatory consumer law:

• Subscription fees are non-refundable once paid.
• You may cancel an auto-renewal at any time before the renewal date.
• If we terminate for material breach by you, no refund is due.
• If we terminate for our convenience (rare), we will refund pre-paid, unused fees on a pro-rata basis.

In-app purchases on mobile. Refunds for purchases made through the Apple App Store or Google Play are governed by their respective policies. Apple and Google process refunds at their discretion — request these directly from the store. We will assist where appropriate.

08Customer data & privacy

As between you and us, you own Customer Data. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display and process Customer Data solely to provide, secure and improve the Services and to comply with law.

You represent that you have all necessary rights and consents (including from end-travellers) to upload and process Customer Data through the Services. You are responsible for the accuracy, quality, legality and your right to process Customer Data.

Our processing of personal data on your behalf is governed by our Data Processing Agreement, which is incorporated by reference where the GDPR/UK-GDPR or comparable laws apply.

How we process personal data we control is described in the Privacy Policy.

09Intellectual property

We and our licensors retain all rights, title and interest in and to the Services, the Documentation, our software, our APIs, our trademarks (Reservationhub, TripGic, our logos) and all related intellectual property. Nothing transfers ownership to you except the limited licences expressly granted here or in a signed agreement.

You may provide feedback. You grant us a perpetual, worldwide, royalty-free, irrevocable licence to use feedback to improve the Services, without obligation or payment to you.

10Licence to use the platform

Subject to your compliance with these Terms and timely payment of fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence during the subscription term to access and use the SaaS platform and APIs for your internal business purposes and to serve your end-travellers, consistent with the plan and limits in your Order Form.

11Source Code Edition

If you purchase the Source Code Edition under a Source Code Licence Agreement:

• We grant you a perpetual, worldwide, royalty-free, non-exclusive licence to use, modify and host the source code on your infrastructure.
• You may white-label and rebrand the application as permitted in the licence.
• You may not redistribute the source code, sublicense it as a developer toolkit, or use it to create a competing platform-as-a-service offering targeted at our market.
• Updates, support and supplier connection maintenance are sold separately; the perpetual licence covers code-as-delivered.
• Reverse-engineering restrictions in Section 14 do not apply to the Source Code Edition where you have legitimate access to the source.

12API terms

• Use the API only for the use case described in your Order Form or developer account.
• Respect documented rate limits; we may throttle or suspend keys exceeding them.
• Do not cache supplier inventory beyond the published TTL; do not scrape responses to build a competing index.
• Pass through to end-travellers all supplier-specific rules (fare conditions, hotel cancellation policies, etc.).
• API keys are confidential; you are responsible for traffic from any key you hold.
• We may version or deprecate APIs with at least 12 months' notice for a stable v1 endpoint and shorter notice for beta endpoints.

13Mobile applications

The following supplemental terms apply to our iOS and Android applications.

13.1 General — both platforms

• We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the apps on devices you own or control.
• You may not copy (except for normal use), modify, translate, port, reverse-engineer, decompile, or disassemble the apps except to the extent applicable law expressly permits despite this limitation.
• Updates may be required for continued operation; we are not obliged to support old versions.
• The platform (Apple or Google) — not us — manages the app distribution, payment and refund process for the store edition of the app.

13.2 Apple App Store EULA (iOS-specific)

The following terms apply only to use of our app obtained from the Apple App Store, and are required by Apple's standard Licensed Application End User Licence Agreement:

• Acknowledgement. These Terms are between you and us, not with Apple, and we (not Apple) are solely responsible for the app and its content.
• Scope of licence. The licence granted to you is limited to a non-transferable licence to use the app on Apple-branded products you own or control, as permitted by the Apple Media Services Terms.
• Maintenance and support. We are solely responsible for any maintenance and support of the app. Apple has no obligation whatsoever to furnish maintenance and support.
• Warranty. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the app purchase price (if any). To the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our sole responsibility.
• Product claims. We, not Apple, are responsible for addressing any claims relating to the app or your possession and/or use of it, including (i) product-liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer-protection, privacy or similar legislation, including in connection with the app's use of the HealthKit and HomeKit frameworks (where applicable).
• Intellectual property. In the event of a third-party claim that the app or your possession and use of the app infringes that third party's intellectual property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such claim.
• Legal compliance. You represent and warrant that (i) you are not located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country; and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.
• Third-party beneficiary. You and we acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms as relates to your licence of the app, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

13.3 Google Play (Android-specific)

• Your use of the app distributed via Google Play is also subject to Google's Google Play Terms of Service and the Developer Distribution Agreement obligations passed through to end users.
• In-app purchases and subscriptions are billed via Google Play Billing where applicable; cancellation and refund are managed through your Google Account.
• We disclose collected and shared data accurately in the Play Console Data Safety section consistent with our Privacy Policy.
• Account deletion is available in-app and by email per Google Play's account-deletion requirement.

13.4 Permissions

Apps request OS permissions (camera, location, contacts, notifications, storage) only at the point a feature requires them and only for the duration of that feature. You can revoke permissions at any time in device settings.

14Acceptable use

You must not, and must not permit anyone else to:

• Use the Services to violate any law or third-party right.
• Send spam, phishing or malware, or facilitate fraud, money-laundering or sanctioned trade.
• Attempt to interfere with, probe, scan or compromise the Services or their underlying infrastructure.
• Reverse-engineer, decompile or copy non-public components of the Services (except as expressly permitted in Section 11 for the Source Code Edition or by mandatory law).
• Resell, sublicense or rebrand the Services without an authorised reseller agreement.
• Use the Services to build a competing product or to benchmark and publish results without our consent.
• Upload illegal, infringing, defamatory or harmful content, or content that lacks the consents and rights you need to upload it.
• Bypass usage limits, security controls or access mechanisms.

We may suspend access for serious or repeated violations, with notice where practical.

15Third-party content & suppliers

The Services aggregate content from airlines, hotels, ground-transport providers, GDS systems, payment processors and other suppliers. Such content and the resulting bookings are governed by the supplier's own terms (fare rules, cancellation policies, etc.). We are not the airline, hotel or transport operator; we facilitate the booking. We are not responsible for supplier performance, schedule changes, service quality, or unilateral changes to supplier terms.

16Confidentiality

Each party will protect the other's Confidential Information with the same care it uses for its own confidential information of a similar nature (and not less than reasonable care), and will use it only to perform under these Terms. Confidential Information does not include information that is publicly available, already known, independently developed or received from a third party without confidentiality duties. These obligations survive termination for 5 years (or indefinitely for trade secrets).

17Warranties & disclaimer

We warrant that the Services will perform materially in accordance with the Documentation under ordinary use. As your sole remedy for breach of this warranty, we will use commercially reasonable efforts to correct the non-conformity, or, at our option, refund pre-paid fees for the affected period.

18Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, consequential, special, exemplary or punitive damages, or for loss of profit, revenue, goodwill, data, or business opportunity, even if advised of their possibility.

Each party's aggregate liability arising out of or relating to these Terms will not exceed the total fees paid or payable by you to us under these Terms in the 12 months immediately preceding the event giving rise to the claim.

The exclusions and limits do not apply to: (a) a party's indemnification obligations; (b) breach of confidentiality; (c) infringement of the other party's intellectual property; (d) gross negligence, fraud or wilful misconduct; or (e) liabilities that cannot be excluded under applicable law.

19Indemnification

We will defend you against any third-party claim that the Services, as provided by us, infringe such third party's intellectual-property rights, and we will pay damages finally awarded or amounts in a settlement we approve, provided you give us prompt written notice and sole control of the defence. We have no obligation to the extent the claim arises from (i) Customer Data; (ii) modifications you make; (iii) combination with non-Reservationhub products; or (iv) use other than as documented.

You will defend us against any third-party claim arising from (a) Customer Data; (b) your use of the Services in breach of these Terms; or (c) your acts or omissions to your end-travellers.

20Term & termination

• These Terms start when you first accept them and continue until terminated as set out here or in an Order Form.
• Either party may terminate for material breach not cured within 30 days of written notice.
• Either party may terminate immediately if the other becomes insolvent or enters bankruptcy, receivership or comparable proceedings.
• You may stop using the Services at any time; uninstalling apps is sufficient.
• On termination of a subscription: your access ends; we will make Customer Data available for export for 30 days (or as the DPA provides), then delete it.
• Sections that by their nature survive termination (ownership, confidentiality, disclaimers, limitations of liability, indemnities, governing law) will survive.

21Sanctions & export controls

You will comply with all applicable export, re-export, sanctions and import laws, including those of the United Arab Emirates, the European Union, the United Kingdom and the United States. You represent that you and your Authorised Users are not on a restricted-party list and are not in a comprehensively sanctioned country/region.

22Force majeure

Neither party is liable for failure or delay caused by events outside its reasonable control, including natural disasters, war, terrorism, civil unrest, pandemics, government actions, strikes, power or internet failures, denial-of-service attacks or supplier outages, provided the affected party takes reasonable steps to mitigate.

23Governing law & dispute resolution

These Terms are governed by the laws of the United Arab Emirates as applied in the Ras Al Khaimah Free Trade Zone, without giving effect to conflict-of-laws rules. The parties agree to attempt good-faith negotiation for 30 days before any formal dispute is filed. Disputes not resolved by negotiation will be finally resolved by arbitration administered by the DIFC-LCIA Arbitration Centre under its rules, seated in Dubai, in English, before one arbitrator. The Apple-specific provisions in Section 13.2 apply notwithstanding this clause.

Where mandatory consumer-protection laws in your jurisdiction provide otherwise, those laws prevail. Nothing prevents either party from seeking urgent injunctive relief in any court of competent jurisdiction for misuse of intellectual property or confidential information.

24General provisions

• Entire agreement. These Terms (together with any Order Form, DPA, or signed agreement) are the entire agreement between us on the subject and supersede all prior communications.
• Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition or sale of substantially all assets.
• Notices. Legal notices must be in writing to [email protected] with copy to our registered address. We may give notice to you via in-product banners, the email on file, or your account dashboard.
• Severability. If any provision is unenforceable, the remainder continues in effect and the provision is reformed to reflect the parties' original intent.
• No waiver. Failure to enforce any right is not a waiver.
• Independent contractors. The parties are independent contractors; no agency, partnership, joint venture or employment is created.
• Language. The English version of these Terms controls. Translations are for convenience.
• Updates. We may update these Terms. For material adverse changes we will give at least 30 days' notice; continued use after the effective date constitutes acceptance. Where you have a signed agreement, the change-control provisions of that agreement apply.

25Contact

Questions about these Terms: [email protected]

Innovate Solution Global FZ-LLC (Reservationhub)
Flat FDBC3254, Compass Building
Al Shohada Road, AL Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
Phone: +971 50 748 7131