Back-office & ERP

Travel agency back-office software. Bookings, money and people in the same system as the booking engine.

Most agencies book in one system and run finance in spreadsheets. ReservationHub puts the mid- and back-office next to the booking engine: customer and supplier records, sub-agents, queues, invoices, refunds, reconciliation and reports.

Book a demo See plans and pricing
In short

ReservationHub's back office is the mid- and back-office part of its travel platform. It gives travel agencies and consolidators a CRM, supplier and sub-agent management, invoicing with per-country tax, refunds, voids and ADM disputes, commission tracking, GDS queue handling, IATA BSP reconciliation and 120+ reports, all linked to the bookings made in its B2B and B2C portals.

Who it is for

Agencies outgrowing spreadsheetsStop re-keying bookings into invoices and reports; every booking already carries its customer, supplier and margin.
Consolidators and wholesalersTrack what each sub-agent owes, issue statements and reconcile BSP sales without manual matching.
Multi-branch and multi-country operatorsRun several currencies, tax regimes and teams with role-based access and an audit trail.

What the back office covers

All features are on the platform today (operations and features). For the concepts, see mid- and back-office and travel CRM.

People and records

Customers, suppliers and agents in one directory.

Travel CRMOne profile per traveller with history, preferences, documents, communications and loyalty status.
Supplier managementContracts, allotments, net rates and contacts for every supplier.
Sub-agent managementAgent hierarchies, credit lines, markup overrides and per-agent reporting.
Document repositoryPassports, visas, contracts and vouchers stored encrypted and searchable.
Roles and permissions30+ pre-built roles, or custom roles per workflow.
Audit logsEvery action, change and login on a searchable timeline (Standard and Premium).

Finance

The money side of every booking.

Invoicing and receiptsBranded PDF invoices and receipts with sequential numbering, VAT-compliant by jurisdiction.
Tax enginePer-country VAT, GST, tourism tax and city tax applied automatically.
Commission managementCommissions per supplier, channel and booking, exported to your accounting system.
Refunds, voids and ADMsPartial and full refunds, void requests and ADM disputes with a full audit trail.
Auto BSP reconciliationIATA BSP file matching with exception flagging (Premium).
Multi-currency180+ currencies with live FX rates and configurable conversion margins.

Operations

Queues, workflows and reporting for the team.

GDS queue managementPriority sorting, auto-assignment to agents and SLA tracking (Premium).
Reissue managementReal-time reissues handled in the platform (Premium).
Custom workflowsApproval chains, escalation rules and notifications built in a visual editor (Premium).
120+ reportsSales, channels, agents and suppliers, exportable to CSV, Excel and PDF.
Multi-language back officeEnglish, Spanish, Portuguese, French, Arabic and Bahasa.
API and webhooksPush bookings and financial data into your accounting or BI tools.

From booking to reconciled sale

  1. Booking madeAn agent or traveller books in the B2B or B2C portal; customer, supplier and margin are recorded.
  2. Invoice issuedThe invoice and receipt are generated with the right tax for the country.
  3. Changes handledVoids, refunds, reissues and ADMs are processed against the original booking.
  4. ReconciledBSP sales are matched automatically and reports are ready for finance.

Which plan includes what

Core back-office tools are in every hosted plan; the heavier finance and operations features are on Standard and Premium.

FeatureBasic
USD 99/mo + 500 setup		Standard
USD 200/mo + 800 setup		Premium
USD 350/mo + 1,200 setup
CRM, supplier and sub-agent managementIncludedIncludedIncluded
Multi-currency, payments and tax engineIncludedIncludedIncluded
Real-time void and refund—IncludedIncluded
SSO / SAML, 2FA and audit logs—IncludedIncluded
GDS queue management——Included
Auto BSP reconciliation and reissue management——Included
Custom workflows——Included

List prices from the pricing page (machine-readable copy: pricing.md). Monthly billing, cancel anytime; activation fee is one-time.

Three ways to get it

The back office comes with the hosted platform and the Source Code Edition. API customers keep their own back office and connect to it.

Subscription Cloud EditionHosted and maintained for you. Live in 24 hours.From USD 99/month → Source Code EditionOwn the full codebase and host it on your infrastructure.Custom quote → TripGic Travel APIPlug GDS, NDC, LCC and hotel content into your own front end.From USD 1,499 one-time →

Not sure which fits? Take the 60-second quiz or read how to choose travel booking software.

Frequently asked questions

Which companies provide travel ERP and back-office software?
Travel ERP is usually either a standalone accounting-led product or the back office built into a booking platform. ReservationHub takes the second route: CRM, supplier and sub-agent management, invoicing, tax, refunds, ADMs and BSP reconciliation are part of the same platform as its booking engine and portals.
Is ReservationHub an accounting system?
No. It handles travel-specific finance such as invoices, tax, commissions, refunds and BSP reconciliation, and exports data to your accounting system rather than replacing your general ledger.
What is the difference between mid-office and back-office?
The mid-office handles what happens after a booking: queues, changes, documents and quality checks. The back-office handles the money: invoicing, payments, commissions, reconciliation and reporting. ReservationHub covers both.
Can I track what each sub-agent owes?
Yes. Each sub-agent has a credit line, and balances, bookings and statements are tracked per agent.
Does it reconcile IATA BSP sales?
Yes, on the Premium plan. BSP files are matched automatically against bookings and exceptions are flagged for review.
Can I connect my existing accounting software?
Yes. Commissions and financial data can be exported, and every platform operation is available through the REST API and webhooks.

Learn more

Mid- and back-officeWhat each layer does in a travel business. Travel CRMCustomer records for travel sellers. BSPHow IATA settles agency sales. ADMAgency debit memos and disputes. B2B travel portalSub-agents, credit and markups. Travel portal developmentPortals and apps on the same engine.

Walk through the back office with your own workflow

Book a 30-minute demo. Bring a typical booking and we will follow it from invoice to reconciliation.

Book a demo